The re-boot of Easy Jet’s website has been a disaster. Just take a look at social media, and you will see a catalogue of complaints from disgruntled customers.
Why EasyJet chose to change a site – which was frankly brilliant – will remain one of the great mysteries of our time.
This redesigned, mobile-focused effort has been beset by bugs, timeouts, booking issues and countless other errors.
THREE WEEK VIEW DISASTER
The most appealing part of the old site – and probably a source of huge revenue- was the three week view. It was a grid – that millions of customers were familiar with – in which you could see the price of flights for weeks ahead.
Really really don’t like recent changes to @easyJet website. The new 3 week view is rubbish, bring back the old one!
— Mr Angry (@IAmMrAngry) May 10, 2017
Many times, I have booked weekends away after spotting a cheap flight on that lovely grid.
Now, alas, it has gone and been replaced by a tiny bar chart, which is neither use nor ornament. It is probably the most monumental blunder in the whole restructuring of the Easy Jet website.
Goodness knows how much revenue they will loose from scrapping this feature.
@easyJet Not loving the new ‘3 week’ view on the booking page
— On Baldocks Doorstep (@OnYourDoorstep7) April 27, 2017
The only upside was, after frustratingly trying to navigate the new EasyJet website, I decided to hop over the RyanAir and got return tickets for a weekend in Brussels for 79 euros. Every cloud…