Heathrow aims to improve disabilities and mobility services

New services launched include lanyards for passengers with hidden disabilities, new specialised signage to identify special assistance areas, and an on-demand service for British Sign Language translators

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A multi-million pound package of investments and tools to improve the travel experience of passengers with disabilities and mobility restrictions at Heathrow airport has been announced.

The number of passengers requesting special assistance at Heathrow is rising at approximately 8% annually, with over one million requests in 2017 alone – more than any other European airport.

Heathrow is taking  steps to transform its service for these passengers, backed by an investment of £23 million in a revamped, upgraded contract with its special assistance partner, OmniServ.

“This is a great day for passengers at Heathrow and we were proud to have been a part of ensuring the airport takes concrete steps towards being a more accessible and friendly space for people living with disabling conditions.  We have more work to do yet and we look forward to working with Heathrow to keep on improving the journeys of all,” said Roberto Castiglioni,  Chair of Heathrow Accessibility Advisory Group.

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